If you want to stop using the Madcasino app, you should follow a clear process that removes your data and protects any remaining funds. The guide below walks you through the policy, the exact steps, and what to expect after you close the account.
Understanding Madcasino’s Account Deletion Policy
Why You Might Want to Close Your Madcasino Account
Players often close their accounts when they finish a gambling session, when they feel the need for a break, or when they want to protect personal information. Some users also decide to leave after completing a bonus cycle or after switching to another platform.
Key Terms and Conditions for Account Closure
Madcasino requires you to settle all active bets, withdraw any cash balance, and cancel pending bonuses before it accepts a deletion request. The casino also expects you to verify your identity to prevent fraud.
| Option | Processing Time | Requirements |
| Self-service deletion via account settings | 24-48 hours | No pending bets or withdrawals |
| Request via customer support | 1-3 business days | Identity verification required |
| Email request to compliance team | Up to 7 days | Written confirmation and reason |
Step-by-Step Process to Delete Your Madcasino Account
Step 1: Clear All Active Bonuses and Winnings
Open the bonus page and redeem any free spins or cash offers. If a bonus imposes wagering requirements, you must either meet those requirements or forfeit the bonus before you can delete the account.
Step 2: Withdraw Remaining Funds (Including from Games like Mines or SunTide)
Navigate to the cashier, select your preferred withdrawal method, and confirm the amount. The system processes the request instantly for e‑wallets, while bank transfers may take up to three days.
Step 3: Submit a Deletion Request via Account Settings or Live Chat
Log into your profile, click “Account Settings,” then choose “Close Account.” If you prefer personal assistance, open a live chat with a support agent and ask them to start the deletion.
Step 4: Confirm Your Identity and Reason for Closure
The support team asks you to upload a photo ID and a short note explaining why you close the account. This step protects you from unauthorized deletions.
What Happens After You Request Account Deletion at Madcasino
Data Retention and Privacy Policy
Madcasino stores your personal data for 30 days after closure, as required by UK gambling regulations. After that period, the casino deletes the information from its live servers.
Can You Reactivate a Deleted Madcasino Account?
You cannot reactivate a fully deleted account; you must register a new profile and start from scratch.
Alternatives to Full Deletion – Self‑Exclusion or Temporary Suspension
If you only need a break, the casino offers a self‑exclusion tool that blocks access for 6 months, 1 year, or a lifetime. Temporary suspension lets you pause the account without losing data.
| Action | Status | Notes | Timeframe |
| Withdraw all funds | Required | No pending transactions | Before request |
| Cancel active bets | Required | Includes games from Spribe and Playson | Before request |
| Save transaction history | Recommended | For tax or dispute purposes | Before deletion |
| Confirm deletion receipt | Required | From support or email | Within 48 hours |
Common Issues When Deleting a Madcasino Account
Pending Bets on AvatarUX Games Like PopRocks
Players often forget a small bet on PopRocks, which blocks the deletion request. Check the “Open Bets” tab and settle any remaining wagers.
Unresolved Bonuses from Playson Titles (e.g., Solar Queen, Burning Wins)
If you still hold bonus credits from Solar Queen, the system will reject the closure. Either meet the wagering requirements or ask support to void the bonus.
Verification Delays with Live Casino Providers (e.g., Ezugi’s Unlimited Blackjack)
Live dealer games sometimes hold funds for verification. Contact the verification team promptly to speed up the process.
Account Linked to Other Casino Brands (e.g., Playzee Casino, William Hill Casino, Avocasino)
When you share an email address across multiple brands, the deletion of one account does not affect the others. You must request closure for each brand separately.
Author
Akira Li writes about poker strategy and tournament coverage, and he advises players on responsible gambling and account management.
Frequently Asked Questions (FAQ)
How long does it take to delete my Madcasino account?
Self‑service deletion finishes within 48 hours, while support requests may need up to three business days.
Can I delete my account if I have an active bonus on a Spribe game like Mines or Goal?
You must either meet the bonus wagering or have the bonus voided before the account closes.
Will my personal data be permanently removed after account deletion?
Madcasino erases your data after a 30‑day retention period mandated by UK law.
What if I want to play at Madcasino again after deletion?
You need to create a brand‑new account and start with a fresh bonus eligibility.
Does deleting my Madcasino account affect my accounts at Playzee Casino or William Hill Casino?
No, each brand maintains its own database, so you must close those accounts separately.
Final Tips for a Smooth Account Deletion at Madcasino
Double-Check for Any Active Sessions or Linked Wallets
Log out of all devices and ensure no e‑wallet remains connected, because an active session can block the closure.
Keep a Screenshot of Your Deletion Confirmation
The screenshot serves as proof if you need to dispute a later charge.
Consider Responsible Gambling Tools Before Finalizing Closure
Explore self‑exclusion or deposit limits if you think you might return to gambling in the future.